All Frequently Asked Questions
-
We serve all parts of the city, from Eastern Passage all around the harbour and basin to Spryfield on the other side. We’ll head out to Elmsdale or Tantallon too if that’s what you need.
-
Our prices are competitive with everyone else but our experience goes well beyond most in the Halifax area. We provide pricing once we know the issue and have the right plan of attack to fix it for you.
-
Depending on the severity of your plumbing or heating issue we can respond within minutes or hours to a critical need. Less urgent plumbing support is typically provided within days or scheduled for a time that works for the home owner.
-
We’re a family business with several technicians on the road each day meeting and helping homeowners around greater Halifax.
-
Yes - we can and we’re good at it too! Hot water tank replacement is an important plumbing and heating challenge that is best handled by experience technicians who can troubleshoot (or avoid) issues that can cause stress or home damage.
-
Since 1987 - yup, it’s a long time. The techniques and tricks of the trade have changed but the basics all remain the same. We’ve been doing this a long time and there’s no plumbing or heating issue we haven’t seen.
-
YES!
-
If we can’t fix your plumbing problem - than your problem is more than plumbing.
Never fear, we enjoy an extensive network of experienced trades professionals who can assist us in meeting whatever need you have beyond plumbing.
-
Not always - hot water heating can be the most cost effective solution in many homes. Sometimes it does make better sense. We’re happy to help you explore the best heating options for your home.
We’ve been around for almost 40 years - that’s because we do what’s best for our customers not ourselves. If electric is best, we’ll be the first to tell you.
-
We can’t promise you’ll enjoy the bath (maybe you can’t get a seconds peace and quiet ) but we can promise the water will be piping hot for whenever the mood strikes.
Bath bomb anyone?
-
The struggle is real - real real hot. Usually it’s an issue with how your hot water tank is configured. Chances are it’s easy to fix and expensive to ignore.
Water that’s always too hot is dangerous and costly. Save your skin and bank balance by getting is fixed.
-
Yes. We are absolutely licensed to operate as plumbing and heating specialists in Nova Scotia.
Also, yes, we’re fully insured too.
-
If we can’t - no one can (except maybe Superman or Lois Lane).
Hot water registers are often older and get ignored over time. We have lots of tricks and techniques up our work sleeve to fix your heating register.
Up, up and away - to a warmer home!
-
We have support on call 24/7 so call right away. Chances are, if your matter is urgent, there are things we can tell you over the phone to stabilize the situation - like where and how to turn off your water.
We triage our emergency calls to meet your need as fast as humanly possible. Maintaining your safety, our plumbers safety and the safety of your home are our top priorities.
-
No. Our hourly rates remain the same. In some instances the cost may be higher depending on things that are beyond our control. We will tell you these things if and when they arise.
-
We cannot promise perfection but our customer reviews do speak for themselves.
Humans make mistakes, and we’re certainly human, but we work hard to honestly acknowledge our errors and make them right.
We are fully insured for your protection and ours while our team takes ongoing training and education seriously.
Being in business for almost 40 years does come with its fair share of jobs done wrong - but the scoreboard is pretty lopsided to jobs done well and at the right price.
-
Item description
-
All plumbing and heating services are available in emergency situations - however not all situations are an emergency the entire time.
For instance a hot water tank that’s leaking and causing floor damage - that’s an emergency. So we get it turned off and drained right away.
Replacing the hot water tank may be less of an emergency and be completed the next day for instance. We work with our customers to determine the best course of action.